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Letter Writing

Letter Writing
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11. What is the purpose of a 'Letter of Inquiry'?
  • C. To apply for a job.
  • D. To thank someone for a gift.
  • A. To complain about a faulty product.
  • B. To ask for information about a service, product, or opportunity.
Answer: A letter of inquiry is written to request specific information from a person or organization.
12. In a job application letter, what is the most important thing to highlight?
  • C. Your family background.
  • D. A summary of your entire life story.
  • A. Your hobbies and interests.
  • B. Your skills and qualifications relevant to the job.
Answer: The primary goal of a job application letter is to convince the employer that your skills and experience make you a perfect fit for the position.
13. Which document is almost always sent along with a job application letter?
  • D. A letter of complaint.
  • C. A résumé or Curriculum Vitae (CV).
  • B. A handwritten thank-you note.
  • A. A photograph of your family.
Answer: A résumé or CV provides a detailed summary of your education, work experience, and skills, supporting the claims made in your application letter.
14. What is the tone of a 'Letter of Complaint'?
  • C. Firm, polite, and specific.
  • D. Vague and casual.
  • A. Apologetic and submissive.
  • B. Sarcastic and rude.
Answer: An effective complaint letter is professional. It should clearly state the problem and the desired resolution without being aggressive or rude.
15. A 'Letter to the Editor' is a type of letter sent to a:
  • D. School principal to request a leave.
  • C. Publication (like a newspaper or magazine).
  • B. Company manager to complain.
  • A. Government official to seek help.
Answer: These letters are written to express an opinion on a recent article or a current issue, with the intention of being published.
16. When writing the date in a formal letter in British English, which format is correct?
  • A. 14 September, 2025
  • D. 14/09/2025
  • B. September 14, 2025
  • C. 2025, September 14
Answer: The standard British format is Day-Month-Year (e.g., 14 September 2025). The American format is Month-Day, Year (e.g., September 14, 2025).
17. In a business letter, what does 'Enc.' or 'Encl.' at the bottom signify?
  • C. There are documents enclosed with the letter.
  • B. The letter requires an urgent response.
  • D. The end of the letter.
  • A. The letter is confidential.
Answer: It stands for 'Enclosure' and indicates that other items (like a résumé, invoice, or brochure) are included in the envelope.
18. What is the main difference between 'Yours sincerely' and 'Yours faithfully'?
  • C. 'Faithfully' is used in American English, and 'sincerely' in British English.
  • D. There is no difference; they are interchangeable.
  • A. 'Sincerely' is informal, while 'faithfully' is formal.
  • B. 'Sincerely' is used when you know the recipient's name; 'faithfully' is used when you don't.
Answer: The rule is: If you start with a name ('Dear Mr. Jones'), end with 'Yours sincerely'. If you start with 'Dear Sir/Madam', end with 'Yours faithfully'.
19. The subject line in a formal letter or email should be:
  • D. Concise and specific to the letter's content.
  • A. Long and detailed.
  • C. Omitted to create curiosity.
  • B. A full sentence with a period.
Answer: The subject line's purpose is to give the recipient a clear idea of the message's content at a glance, helping them prioritize.
20. What type of letter would you write to a company to praise their service or an employee?
  • B. Letter of Inquiry
  • A. Letter of Complaint
  • D. Letter of Resignation
  • C. Letter of Commendation
Answer: A letter of commendation is written to formally praise or express gratitude for excellent service, performance, or actions.