11. What is the purpose of a 'Letter of Inquiry'?
- C. To apply for a job.
- D. To thank someone for a gift.
- A. To complain about a faulty product.
- B. To ask for information about a service, product, or opportunity.
व्याख्या: A letter of inquiry is written to request specific information from a person or organization.
12. In a job application letter, what is the most important thing to highlight?
- C. Your family background.
- D. A summary of your entire life story.
- A. Your hobbies and interests.
- B. Your skills and qualifications relevant to the job.
व्याख्या: The primary goal of a job application letter is to convince the employer that your skills and experience make you a perfect fit for the position.
13. Which document is almost always sent along with a job application letter?
- D. A letter of complaint.
- C. A résumé or Curriculum Vitae (CV).
- B. A handwritten thank-you note.
- A. A photograph of your family.
व्याख्या: A résumé or CV provides a detailed summary of your education, work experience, and skills, supporting the claims made in your application letter.
14. What is the tone of a 'Letter of Complaint'?
- C. Firm, polite, and specific.
- D. Vague and casual.
- A. Apologetic and submissive.
- B. Sarcastic and rude.
व्याख्या: An effective complaint letter is professional. It should clearly state the problem and the desired resolution without being aggressive or rude.
15. A 'Letter to the Editor' is a type of letter sent to a:
- D. School principal to request a leave.
- C. Publication (like a newspaper or magazine).
- B. Company manager to complain.
- A. Government official to seek help.
व्याख्या: These letters are written to express an opinion on a recent article or a current issue, with the intention of being published.
16. When writing the date in a formal letter in British English, which format is correct?
- A. 14 September, 2025
- D. 14/09/2025
- B. September 14, 2025
- C. 2025, September 14
व्याख्या: The standard British format is Day-Month-Year (e.g., 14 September 2025). The American format is Month-Day, Year (e.g., September 14, 2025).
17. In a business letter, what does 'Enc.' or 'Encl.' at the bottom signify?
- C. There are documents enclosed with the letter.
- B. The letter requires an urgent response.
- D. The end of the letter.
- A. The letter is confidential.
व्याख्या: It stands for 'Enclosure' and indicates that other items (like a résumé, invoice, or brochure) are included in the envelope.
18. What is the main difference between 'Yours sincerely' and 'Yours faithfully'?
- C. 'Faithfully' is used in American English, and 'sincerely' in British English.
- D. There is no difference; they are interchangeable.
- A. 'Sincerely' is informal, while 'faithfully' is formal.
- B. 'Sincerely' is used when you know the recipient's name; 'faithfully' is used when you don't.
व्याख्या: The rule is: If you start with a name ('Dear Mr. Jones'), end with 'Yours sincerely'. If you start with 'Dear Sir/Madam', end with 'Yours faithfully'.
19. The subject line in a formal letter or email should be:
- D. Concise and specific to the letter's content.
- A. Long and detailed.
- C. Omitted to create curiosity.
- B. A full sentence with a period.
व्याख्या: The subject line's purpose is to give the recipient a clear idea of the message's content at a glance, helping them prioritize.
20. What type of letter would you write to a company to praise their service or an employee?
- B. Letter of Inquiry
- A. Letter of Complaint
- D. Letter of Resignation
- C. Letter of Commendation
व्याख्या: A letter of commendation is written to formally praise or express gratitude for excellent service, performance, or actions.
