41. A 'business letter' is generally characterized by:
- D. A story-like narrative.
- C. Hand-drawn illustrations in the margins.
- A. Emotional language and slang.
- B. A focus on a specific business-related transaction, request, or issue.
व्याख्या: Business letters are purposeful and professional, aiming to achieve a specific business outcome efficiently.
42. What does 'BCC' mean in the context of an email?
- D. Blind Carbon Copy
- A. Bold, Copied, Content
- B. Before Carbon Copy
- C. Business Correspondence Copy
व्याख्या: BCC sends a copy of the email to a recipient without their email address being visible to the other recipients in the 'To' and 'CC' fields.
43. In a letter of apology, it is most important to:
- D. Make excuses for your actions.
- C. Ignore the mistake and talk about something else.
- B. Be sincere and take responsibility for the error.
- A. Blame someone else for the mistake.
व्याख्या: An effective apology letter is genuine, acknowledges the mistake, and, if appropriate, outlines steps to rectify it.
44. The use of contractions (e.g., 'don't', 'can't') is generally acceptable in:
- B. A formal job application.
- C. An informal letter to a cousin.
- D. A letter to a government official.
- A. A legal notice.
व्याख्या: Contractions reflect spoken language and are suitable for a casual, conversational tone, which is appropriate for informal letters but not formal ones.
45. A 'sales letter' is a form of letter written to:
- A. Resign from a sales job.
- C. Persuade a potential customer to buy a product or service.
- D. Ask for a refund on a purchased item.
- B. Complain about a salesperson.
व्याख्या: A sales letter is a piece of direct mail marketing designed to convince the reader to make a purchase.
46. If you are writing on behalf of a company, your typed name at the end should be followed by your:
- C. Favorite hobby.
- B. Job title.
- D. Nickname.
- A. Home address.
व्याख्या: Including your job title (e.g., 'Sales Manager') clarifies your position and authority to write the letter on the company's behalf.
47. What is the key element of a 'Letter of Invitation'?
- B. A request for money.
- D. A list of people who are not invited.
- A. A detailed complaint about a past event.
- C. Clear details about the event: purpose, date, time, and location.
व्याख्या: The primary goal of an invitation is to provide all necessary information so the recipient knows what they are being invited to and can decide whether to attend.
48. Which of these should be avoided in a formal letter?
- D. Slang and emojis.
- C. A polite and respectful tone.
- B. Proper grammar and spelling.
- A. Clear and concise language.
व्याख्या: Slang, casual acronyms (like LOL), and emojis are unprofessional and should be reserved for informal communication only.
49. A letter written to decline an offer or invitation is called a:
- C. Letter of Approval
- B. Letter of Inquiry
- D. Letter of Application
- A. Letter of Regret
व्याख्या: Also known as a letter of declination, it is a polite and formal way to say 'no' to an invitation or offer.
50. The final check of a letter for spelling, grammar, and punctuation errors is called:
- D. Brainstorming
- B. Outlining
- C. Proofreading
- A. Drafting
व्याख्या: Proofreading is the essential final step before sending any written communication to ensure it is error-free and professional.
